Refund Policy
- Order Cancellation
If you change your mind and would like to cancel your order, kindly inform us before dispatch. We’ll do our best to meet your request. Once the product has embarked on its journey to your doorstep, unfortunately, we can’t call it back. However, with timely notice, we’ll ensure a smooth cancellation process and you’ll get a full refund. Thanks for your understanding!
- Product Return
We understand that sometimes things don’t work out as planned. That’s why we offer a seamless and customer-friendly return policy to ensure your satisfaction. You can return the product within 14 days from the day you received the package. Please ensure the following conditions are met:
The original packaging remains unopened and intact, and the product is unused.
Return the full package, including any complimentary gifts received.
Kindly cover the shipping fees for returning the product.
Provide a copy of the receipt or proof of purchase from our official website to facilitate the return process.
Please note that products marked with clearance prices are non-refundable.
- Extended Quality Guarantee
For your peace of mind, we also offer a 30-day return window specifically for quality-related issues. If you encounter any problems with the product within 30 days of purchase, we’ve got you covered. Conditions for quality-related returns:
Contact our customer support team within 30 days of receiving your package.
Provide detailed information on the quality issue, and our team will guide you through the return process.
Quality-related returns are exempt from covering return shipping fees.
- How to Return a Product
We understand that sometimes things don’t quite work out as expected. No worries, we’re here to make the return process as seamless as possible. Follow these steps to return a product:
Reach Out to Us:
Begin by shooting us an email at [email protected] to check if your return is eligible. Our responsive team will get back to you within 48 hours.
Include the Details:
When contacting us, be sure to include your order number, order date, and a brief note explaining why you’re requesting a return. This helps us assist you better.
Await Approval:
We’ll review your request and let you know via email whether it’s approved. Once approved, you’ll receive detailed return instructions.
Ship It Back:
Pack up the item as per our instructions and send it to the address provided by our customer service team. Please cover the shipping cost, and we recommend insuring the shipment for added security.
Label the Box:
Don’t forget to write your order number on the outside of the package. This ensures a smooth identification process.
Time to Return:
Send the product back within 30 days of initiating the return. Once we receive it, your refund will be processed within 5-7 working days.
- Important Notes
- 14 Days for Any Reason & 30 Days for Quality Reason
You have the flexibility to return your products within 14 days from the day you received your package. Additionally, we offer a 30-day return option for items with quality issues.
Conditions for Returns:
Returned products must be unused and remain in their original, unopened, and intact packaging. We cannot accept products that show signs of wear, damage, cleaning, or alteration. Don’t forget to include any complimentary gifts when returning the package.
Exclusions:
Items marked as non-returnable and free gifts accompanying purchases are exempt from our return policy.
Quality Check Before Shipping:
Prior to shipping your return, please thoroughly inspect the products. We cannot accept returns of non-Priver products.
Shipping Costs:
You are responsible for covering the shipping costs for returning items. Please be aware that shipping costs are non-refundable, and the order shipping cost will be deducted from your refund.
Smooth Return Process:
For a hassle-free return experience, reach out to us via email at [email protected] to obtain the return address. Kindly allow up to 48 hours for a response to your inquiry.
- Refund Process
Return Received:
Once we have received your returned product, expect a quick shout-out via email. We’ll let you know when we’ve got it and whether your refund is ready to roll.
Refund Approval:
Good news! Your refund has been approved. The refund will be credited to your original payment method within a swift 2-3 business days.
Be Patient:
If the refund is not credited to your original payment method after 2-3 days, don’t fret. Your bank or credit card company might be taking a moment to process. Give it 1-2 days and check your account again.
Still No Refund:
If your still don’t get the refund after 4-5 days, it’s time for a chat. Shoot us an email at [email protected] – We’re here to help you.
- About the Shipping Fee and Tax
The shipping fee and tax, unfortunately, are non-refundable. We want to be transparent with you about this aspect of our policy.
When returning an item, please be aware that you will be responsible for covering the shipping costs. It’s important to mention that these costs are non-refundable. This means that the amount spent on shipping your order will be deducted from your refund.
We appreciate your understanding on this matter as we strive to provide clear and fair information regarding our shipping and refund policies. If you have any questions or concerns, feel free to reach out to our customer support team. We’re here to assist you.
