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Refund Policy:
If you change your mind and would like to cancel your order, kindly inform us before dispatch. We’ll do our best to meet your request. Once the product has embarked on its journey to your doorstep, unfortunately, we can’t call it back. However, with timely notice, we’ll ensure a smooth cancellation process and you’ll get a full refund. Thanks for your understanding!
We understand that sometimes things don’t work out as planned. That’s why we offer a seamless and customer-friendly return policy to ensure your satisfaction. You can return the product within 14 days from the day you received the package. Please ensure the following conditions are met:
The original packaging remains unopened and intact, and the product is unused.
Return the full package, including any complimentary gifts received.
Kindly cover the shipping fees for returning the product.
Provide a copy of the receipt or proof of purchase from our official website to facilitate the return process.
Please note that products marked with clearance prices are non-refundable.
For your peace of mind, we also offer a 30-day return window specifically for quality-related issues. If you encounter any problems with the product within 30 days of purchase, we’ve got you covered. Conditions for quality-related returns:
Contact our customer support team within 30 days of receiving your package.
Provide detailed information on the quality issue, and our team will guide you through the return process.
Quality-related returns are exempt from covering return shipping fees.
We understand that sometimes things don’t quite work out as expected. No worries, we’re here to make the return process as seamless as possible. Follow these steps to return a product:
Reach Out to Us:
Begin by shooting us an email at Info@PriverProducts.com to check if your return is eligible. Our responsive team will get back to you within 48 hours.
Include the Details:
When contacting us, be sure to include your order number, order date, and a brief note explaining why you’re requesting a return. This helps us assist you better.
Await Approval:
We’ll review your request and let you know via email whether it’s approved. Once approved, you’ll receive detailed return instructions.
Ship It Back:
Pack up the item as per our instructions and send it to the address provided by our customer service team. Please cover the shipping cost, and we recommend insuring the shipment for added security.
Label the Box:
Don’t forget to write your order number on the outside of the package. This ensures a smooth identification process.
Time to Return:
Send the product back within 30 days of initiating the return. Once we receive it, your refund will be processed within 5-7 working days.
You have the flexibility to return your products within 14 days from the day you received your package. Additionally, we offer a 30-day return option for items with quality issues.
Conditions for Returns:
Returned products must be unused and remain in their original, unopened, and intact packaging. We cannot accept products that show signs of wear, damage, cleaning, or alteration. Don’t forget to include any complimentary gifts when returning the package.
Exclusions:
Items marked as non-returnable and free gifts accompanying purchases are exempt from our return policy.
Quality Check Before Shipping:
Prior to shipping your return, please thoroughly inspect the products. We cannot accept returns of non-Momcozy products.
Shipping Costs:
You are responsible for covering the shipping costs for returning items. Please be aware that shipping costs are non-refundable, and the order shipping cost will be deducted from your refund.
Smooth Return Process:
For a hassle-free return experience, reach out to us via email at Info@PriverProducts.com to obtain the return address. Kindly allow up to 48 hours for a response to your inquiry.
Return Received:
Once we have received your returned product, expect a quick shout-out via email. We’ll let you know when we’ve got it and whether your refund is ready to roll.
Refund Approval:
Good news! Your refund has been approved. The refund will be credited to your original payment method within a swift 2-3 business days.
Be Patient:
If the refund is not credited to your original payment method after 2-3 days, don’t fret. Your bank or credit card company might be taking a moment to process. Give it 1-2 days and check your account again.
Still No Refund:
If your still don’t get the refund after 4-5 days, it’s time for a chat. Shoot us an email at Info@PriverProducts.com – We’re here to help you.
The shipping fee and tax, unfortunately, are non-refundable. We want to be transparent with you about this aspect of our policy.
When returning an item, please be aware that you will be responsible for covering the shipping costs. It’s important to mention that these costs are non-refundable. This means that the amount spent on shipping your order will be deducted from your refund.
We appreciate your understanding on this matter as we strive to provide clear and fair information regarding our shipping and refund policies. If you have any questions or concerns, feel free to reach out to our customer support team. We’re here to assist you.
Shipping Policy
SHIPPING INFORMATION
A. The time frame of order delivery is divided into two parts:
● Processing time: 1 – 2 business days
● Shipping time: 3-8 business days (excluding weekends and holidays). For rural locations, allow up to 20 business days. Shipping rates subject to change.
Country/Region | Cost | Shipping Time |
United States | US$4.99 – orders under US$24.99 | 3-5 business days |
Canada | $9.00 CAD – orders under $35.99 CAD | 3-5 business days |
United Kingdom | £5.00 GBP – orders under £24.99 GBP | 3-5 business days |
Italy/Spain/France/Germany/Ireland/ Belgium/Switzerland/Netherlands | €5,95 EUR – orders under €24,99 EUR | 3-7 business days |
Australia | $10.00 AUD – orders under $42.99 AUD | 3-7 business days |
Saudi Arabia | SAR 23.00 – orders under SAR 99.99 | 5-12 business days |
Ownership, Terms, and Risk
We will dispatch the order within two to three business days EXCEPT your pre-order(s). Please make sure your address details are correct as once the parcel is on its way we cannot redirect it. It is your responsibility to check and verify.
Notes:
1) Express Shipping is not available for P.O. Boxes and APO/FPO addresses.
2)The shipping time does not include a 1-3 day processing period required to process your order from the date your order is placed and can take longer than the expected date due to an invalid address, the customs clearance procedures, or other causes.
3) Customs duty is paid by the customer
Check Your Order and Shipment
You can track your order after email confirmation has been sent to you. You can easily check the order via the online tracking page.
Normally if the orders have been shipped out (you have received the tracking number or your order status is completed), your orders cannot be canceled.
Priver also handles all customer service and product returns. If you need assistance with anything, please visit our “Customer Service” section at the end of any page of our website.
Privacy Policy:
Priver Privacy Notice
Last Updated/Effective Date: October 10th 2023
Shenzhen Lute Jiacheng Network Technology Co., LTD. And its affiliates and subsidiaries (“Priver,” “we,” “us,” or “our”) respect your privacy. This Privacy Notice describes the processing of Personal Information (defined below) that is provided, collected, or shared on the sites, applications, social media pages, or other platforms that link to this Privacy Notice (collectively, the “Site”). It also describes your choices about the collection, sharing, and use of your Personal Information.
We may modify this Privacy Notice at any time. All changes will be effective immediately upon posting to the Site. Material changes will be conspicuously posted on the Site or otherwise communicated to you.
We may collect a range of Personal Information. “Personal Information” means information that uniquely identifies, relates to, describes, or is reasonably capable of being associated with or linked to you.
The types of Personal Information we collect may include:
We process the information collected through such technologies, which may include or be combined with Personal Information, to help operate certain features of the Site, to enhance your experience through personalization, and to help us better understand the features of the Site that you and other users are most interested in.
Cookies. We collect certain data from cookies, which are pieces of data stored directly on the computer or mobile device that you are using. Cookies allow us to collect data such as browser type, time spent on the Site, pages visited, referring URL, language preferences, and other aggregated traffic data. We use the data for security purposes, to facilitate navigation, to display data more effectively, to collect statistical data, to personalize your experience while using the Site and to recognize your computer to assist your use of the Site. We also gather statistical data about use of the Site to continually improve design and functionality, understand how it is used and assist us with resolving questions.
Pixel Tags and Other Similar Technologies. We collect data from pixel tags (also known as web beacons and clear GIFs), which are used to, among other things, track the actions of users of the Sites, measure the success of our marketing campaigns, and compile statistics about usage of the Site.
Online Behavioral Advertising. We use third parties and/or service providers to provide interest-based advertising services. These services may serve advertisements on our behalf that are customized based on predictions about your interests generated from your visits to websites (including this Site) over time and across different websites. The data collected may be associated with your Personal Information. These advertisements may appear on the Site and on other websites, and may be sent to you via email.
We use Google Ads to serve ads across various websites. Google uses Cookies to collect data about your visits to the Site to generate targeted advertisements to you on other websites that you visit. To opt-out of this type of advertising by Google, to customize your ad preferences, or to limit Google’s collection or use of such data, visit Google’s Safety Center and Google’s Ad Settings and follow Google’s personalized ad opt-out instructions. Opting out will not affect your use of the Site.
To change your preferences with respect to certain online ads or to obtain more information about ad networks and online behavioral advertising, visit National Advertising Initiative Consumer opt-out page or the Digital Advertising Alliance Self-Regulatory Program. Changing your settings with individual browsers or ad networks will not necessarily carry over to other browsers or ad networks. As a result, depending on the opt-outs you request, you may still see our ads. Opting-out of targeted advertising does not opt you out of all ads, just those targeted to you.
Through Analytics We use analytics services, including Google Analytics, to assist us with analyzing our website traffic through cookies and similar technologies. To learn more about how Google uses data, visit Google’s Privacy Policy and Google’s page on “How Google uses data when you use our partners’ sites or apps.” You may download the Google Analytics Opt-out Browser Add-on for each web browser you use, but this does not prevent the use of other analytics tools. To learn more about Google Analytics cookies, visit Google Analytics Cookie Usage on Websites.
Refusing cookies and similar technologies. Most browsers provide you with the ability to block, delete, or disable cookies, and your mobile device may allow you to disable transmission of unique identifiers and location data. If you choose to reject cookies or block device identifiers, some features of the Site may not be available, or some functionality may be limited or unavailable. Please review the help pages of your browser or mobile device for assistance with changing your settings.
We may permit certain third parties to enable cookies or other methods which gather information regarding your use of the Site and may combine the information in these cookies with any Personal Information about you that they may have. The use of such tracking information by a third party depends on the privacy notice of that third party. We do not respond to Do Not Track (“DNT”) signals sent to us by your browser at this time. To learn more about how DNT works, please visit http://allaboutdnt.com/.
To the extent permitted by applicable law, we may use Personal Information to:
We may disclose your Personal Information in the following circumstances:
We will retain your Personal Information for as long as necessary to fulfill the purposes for which it has been collected, as outlined in this Privacy Notice, or any longer retention period required by law. If you are a California resident, please see the section below titled Notice to California Residents for additional information about how long we retain your Personal Information.
We use our commercially reasonable efforts to protect the confidentiality and security of Personal Information we process. However, despite these efforts to store Personal Information in a secure operating environment, we cannot guarantee the security of Personal Information during its transmission or its storage on our systems. Further, while we attempt to ensure the integrity and security of Personal Information, we cannot guarantee that our security measures will prevent third parties such as hackers from illegally obtaining access to Personal Information.
Depending on where you live, you may have the following rights with respect to your Personal Information:
To exercise any of these rights available to you, see Section 12 below.
To opt out of marketing emails, please email us at Info@PriverProducts.com or by following the instructions included in the email or text correspondence. Please note that, even if you unsubscribe from certain correspondence, we may still need to contact you with important transactional or administrative information, as permitted by law. Additionally, if you withdraw your consent or object to processing of your Personal Information, or if you choose not to provide certain Personal Information, we may be unable to provide some or all of our services to you.
This Site is hosted in Canada. Additionally, we may process your Personal Information in the United States and China for the purposes set forth in this Notice. Please note that by providing your Personal Information, it is being transferred to, stored, collected, or processed in Canada, the United States, and China, where our data center and servers are located and where we operate.
We do not knowingly collect or solicit any Personal Information from children under the age of 16. In the event that we learn that we have collected Personal Information from a child, we will promptly take steps to delete that information. If you are a parent or legal guardian and think your child has given us their Personal Information, you can email us at Info@PriverProducts.com or contact us using the information listed in Section 13.
We are not responsible for the practices employed by any websites or services linked to or from the Site, including the information or content contained within them. We encourage you to investigate and ask questions before disclosing Personal Information to third parties, since any Personal Information disclosed will be subject to the applicable third party’s privacy notice.
Subject to certain exceptions, this Section applies to our collection and use of Personal Information if you are a resident of California, as required by the California Consumer Privacy Act of 2018 and its implementing regulations, as amended by the California Privacy Rights Act (“CCPA”), where “Personal Information” has the definition set forth in the CCPA.
This Section describes (1) the categories of Personal Information collected and disclosed by us, (2) your privacy rights under the CCPA, and (3) how to exercise your rights.
We make the following disclosures regarding the Personal Information we have collected within the 12-month period preceding the Effective Date of this Privacy Policy:
Sources of Personal Information
We collect Personal Information from the categories of sources detailed in Section 2 above: (i) directly from you; (ii) data collected automatically through tracking technologies; and (iii) third parties.
Use of Personal Information
We collect Personal Information for the business and commercial purposes detailed in Section 3 above.
Disclosure of Personal Information
The categories of third parties to which we disclose personal information for a business or commercial purpose or to whom we sell or share personal information are summarized in the chart below. We do not knowingly sell or share the personal information of minors under the age of 16.
Categories of CA Personal Information We Collect | Categories of Third Parties to Which We Disclose Personal Information for a Business or Commercial Purpose | Categories of Third Parties to Which We May Sell or Share Personal Information |
Identifiers | ● Affiliates and subsidiaries
● Service providers ● For legal, security, and safety purposes |
Companies that operate cookies and other online tracking technologies |
Personal information, as defined in the California customer records law | ● Affiliates and subsidiaries
● Service providers ● For legal, security, and safety purposes |
Not sold or shared. |
Commercial Information | ● Affiliates and subsidiaries
● Service providers ● For legal, security, and safety purposes |
Not sold or shared. |
Internet or other similar network activity | ● Affiliates and subsidiaries
● Service providers ● For legal, security, and safety purposes |
Companies that operate cookies and other online tracking technologies |
Geolocation data | ● Affiliates and subsidiaries
● Service providers ● For legal, security, and safety purposes |
Companies that operate cookies and other online tracking technologies |
Inferences drawn from other personal information | ● Affiliates and subsidiaries
● Service providers ● For legal, security, and safety purposes |
Companies that operate cookies and other online tracking technologies |
Professional or employment-related information | ● Affiliates and subsidiaries
● Service providers ● For legal, security, and safety purposes |
Not sold or shared. |
We will retain each category of your Personal Information for as long as necessary to fulfill the purposes described in Section 3, unless otherwise required by applicable laws. Criteria we will use to determine how long we will retain your Personal Information include whether: we need your Personal Information to provide you with products or services you have requested; we continue to have a relationship with you; you have requested information, products, or services from us; we have a legal right or obligation to continue to retain your information; we have an obligation to a third party that involves your information; our retention or record keeping policies and obligations dictate that we retain your information; we have an interest in providing you with information about our products or services; and we have another business purpose for retaining your information.
Subject to certain exceptions, if you are a resident of California, you may have the following rights:
Privacy Right | Description |
Notice | The right to be notified of what categories of Personal Information will be collected at or before the point of collection and the purposes for which they will be used and shared. |
Access | The right to know what Personal Information we have collected about you, including (a) the categories of Personal Information; (b) the categories of sources from which the Personal Information was collected; (c) the business or commercial purpose for collecting, selling, or sharing Personal Information; (d) the categories of third parties to whom the business discloses Personal Information; and (e) the specific pieces of Personal Information we have collected about you. |
Data Portability | The right to receive a copy of your Personal Information in a portable and readily usable format. |
Deletion | The right to have your Personal Information deleted. |
Correction | The right to have any incorrect Personal Information corrected. |
To Opt Out of Sales or Sharing of Personal Information | To the extent we sell or share your Personal Information, you have the right to opt out of such sale or sharing by clicking here. You can also click on the “Do Not Sell or Share My Personal Information” link at the bottom of the Site to learn more about exercising this right.
You may also opt out by broadcasting an Opt-Out Preference Signal, such as the Global Privacy Control (GPC). We honor Opt-Out Preference Signals, including GPC. If you choose to use an Opt-Out Preference Signal, you will need to turn it on for each supported browser or browser extension you use. |
Limit Use of Sensitive Personal Information | We do not use or disclose Sensitive Personal Information other than to provide our service. However, if we used or disclosed Sensitive Personal Information for other purposes, you would have the right to limit certain uses of Sensitive Personal Information. |
Only you, or an authorized agent that you authorize to act on your behalf, may make a request related to your Personal Information. You may also make a request on behalf of your minor child.
You may only make a request for access or data portability twice within a 12-month period. The request must:
Other California Privacy Rights. Under California Civil Code Section 1798.83, individual customers who reside in California and who have an existing business relationship with us may request information about our disclosure of certain categories of personal information to third parties for direct marketing purposes. To make such a request, please contact us using the information in the Contact Us section below. Please be aware that not all information sharing is covered by these California privacy rights requirements and only information on covered sharing will be included in our response. This request may be made no more than once per calendar year.
You will not be discriminated against in any way by virtue of your exercise of the rights listed in this Privacy Notice which means we will not deny goods or services to you, provide different prices or rates for goods or services to you, or provide a different level or quality of goods or services to you.
To exercise any of the privacy rights afforded to you under applicable data protection law, please submit a request to us by one of the following methods:
Verification: We must verify your identity before fulfilling your requests. If we cannot initially verify your identity, we may request additional information to complete the verification process. We will only use Personal Information provided in a request to verify the requestor’s identity. If you are an authorized agent making a request on behalf of a AZ consumer, we will also need to verify your identity, which may require proof of your written authorization or evidence of a power of attorney.
We endeavor to respond to requests within the time period required by applicable law. If we require more time, we will inform you of the reason and extension period in writing.
We do not charge a fee to process or respond to your request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
We cannot respond to your request or provide you with Personal Information if we cannot verify your identity and confirm the Personal Information relates to you. Making a verifiable consumer request does not require you to create an account with us.
We may deny certain requests, or only fulfill some in part, as permitted or required by law. For example, if you request to delete Personal Information, we may retain Personal Information that we need to retain for legal purposes
This Privacy Notice is available to consumers with disabilities. To access this Privacy Notice in an alternative downloadable format, please click here.
Appeals: If you are not satisfied with the resolution of your request and you are afforded a right to appeal such decision, you will be notified of our appeal process in our response to your request.
Please note that we may modify or update this Privacy Notice from time to time, so please review it periodically. We may provide you with an updated Privacy Notice if material changes are made. Unless otherwise indicated, any changes to this Privacy Notice will apply immediately upon posting to the Site.
Contact Us
If you have any questions about our practices or this Privacy Notice, please contact us at Info@PriverProducts.com. You may also write to us at:
Priver
United States of America
Terms of Service:
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Creative Commons is not a law firm, does not provide legal advice, and is not a substitute for a law firm. Sending us an email or using any of the Services, including the licenses, public domain tools, and choosers, does not constitute legal advice or create an attorney-client relationship.
3. Content Available through the Services
Provided as-is: You acknowledge that Creative Commons does not make any representations or warranties about the material, data, and information, such as data files, text, computer software, code, music, audio files or other sounds, photographs, videos, or other images (collectively, the “Content”) which you may have access to as part of, or through your use of, the Services. Under no circumstances is Creative Commons liable in any way for any Content, including, but not limited to: any infringing Content, any errors or omissions in Content, or for any loss or damage of any kind incurred as a result of the use of any Content posted, transmitted, linked from, or otherwise accessible through or made available via the Services. You understand that by using the Services, you may be exposed to Content that is offensive, indecent, or objectionable.
You agree that you are solely responsible for your reuse of Content made available through the Services, including providing proper attribution. You should review the terms of the applicable license before you use the Content so that you know what you can and cannot do.
4. Content Supplied by You
Your responsibility: You represent, warrant and agree that no Content posted or otherwise shared by you on or through any of the Services (“Your Content”), violates or infringes upon the rights of any third party, including copyright, trademark, privacy, publicity, or other personal or proprietary rights, breaches or conflicts with any obligation, such as a confidentiality obligation, or contains libelous, defamatory, or otherwise unlawful material.
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By registering for an account through any of the Services, including Mpsteck (a universal log-in for all Services), you represent and warrant that you (1) are the age of majority in your jurisdiction (typically age 18) or, (2) are over the age of 13 and have the express permission of a legal guardian to obtain an account and to use Services in connection with the account. Services offered to registered users are provided subject to these Master Terms and any Additional Terms specified on the relevant Website(s).
Registration: You agree to (a) only provide accurate and current information about yourself (though the use of an alias or nickname in lieu of your legal name is encouraged), (b) maintain the security of your passwords and identification, © promptly update the email address listed in connection with your account to keep it accurate so that we can contact you, and (d) be fully responsible for all uses of your account. You must not set up an account on behalf of another individual or entity unless you are authorized to do so.
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a.Violating laws and rights:
You may not (a) use any Service for any illegal purpose or in violation of any local, state, national, or international laws, (b) violate or encourage others to violate any right of or obligation to a third party, including by infringing, misappropriating, or violating intellectual property, confidentiality, or privacy rights.
b. Solicitation:
You may not use the Services or any information provided through the Services for the transmission of advertising or promotional materials, including junk mail, spam, chain letters, pyramid schemes, or any other form of unsolicited or unwelcome solicitation.
c.Disruption:
You may not use the Services in any manner that could disable, overburden, damage, or impair the Services, or interfere with any other party’s use and enjoyment of the Services; including by (a) uploading or otherwise disseminating any virus, adware, spyware, worm or other malicious code, or (b) interfering with or disrupting any network, equipment, or server connected to or used to provide the Site, or violating any regulation, policy, or procedure of any such network, equipment, or services.
Contact Information
GET IN TOUCH
Customer Service is at the top of our priority list and we will always be available to answer your inquiries. So don’t be shy and drop of a line, we promise we’ll get back to you within 48 hours.
Email US: Info@PriverProducts.com